Technical Support

User Manuals

SoftTIME XP
SoftTIME Diamond
SoftTIME D/SQL

E-2000
HR Diamond *coming soon
HR SQL/Server *coming soon

TimeKron Basic
TimeKron Diamond
TimeKron T/SQL

Online Video Tutorials

SoftTIME Tutorials
 TimeKron Tutorials
HR Tutorials *coming soon

Contacting Support.

Support Steps:

  1. Consult your User's Manual -or-
  2. Email issue to Support -or-
  3. Check the online FAQ section -or-
  4. Fax issue to Support at 540-721-1010 -or-
  5. If you currently have a Premier Support contract call via phone listed at bottom of page.
Name 
Email  
Subject  
Message

Support is available to take your calls
9:00am - 5:00pm Eastern Time, Monday - Friday.
Phone: +1 (540) 721-1002
Email: support@softwaretech.com

Remote Support

Contact STI Support at (540) 721-1002 and schedule a remote session today!

Already invited to a remote session? Click here to begin.

Patches for Previous Versions

SoftTIME Single User v1.8.3
SoftTIME Pro v1.8.3
SoftTIME Diamond v1.0.14
TimeKron v1.5.3

*patches should ONLY be applied to the intended version. STI is not responsible for errors as a result of installing patches to incorrect versions.