A: Yes, all versions of softTIME are network abled. The database should be stored on shared network drive and the software can be installed on individual work stations or directly to the server (and the system admin, in that case, would create shortcuts.)

A: Yes, all of your current softTIME data is 100% transferable. This is also true for a private label version called “Selectime” that was discontinued 4 years ago. The latest versions have live web updates which assure that client will have the most up-to-date product.

A: Yes, this software offers the standard import capabilities from most common types file types (i.e. Excel, ASCI, etc.) A Custom Export Writer is built-in into the program along with some standard exports.

A: Yes, the security feature restricts access via user name and password. There are three primary security levels:

1. Employee access or read only

2. Supervisor access

a. Read only per department or all departments
b. Limited access per department or all departments
i. Limited allows for the supervisor/administrator to record attendance information without changing balances or altering previous recorded data
c. Full admin rights or non restricted within that department

3. Super Administrator:

a. Set the rules or policies
b. Grants security rights
c. Updates the software

A: Yes, one could create as many policies as needed.

A: We offer a 2nd product that tracks time worked (TimeKron)…the two work as one program when both programs are installed.

A: The softTIME Diamond & DSQL versions offer a built-in and extremely customizable point/occurence tracking module. We designed this feature to automate the tedious process of tracking employee attendance infractions and issuing notices. Great for employee reviews and taking disciplinary action, the softTIME solution maintains an occurrence history of all employee attendance infractions (such as tardy, long lunch, early departure) while offering a number of reporting options.

A: It actually does both, along with yearly, quarterly, weekly and BI-weekly, segmented months and via actual time worked. The software will handle most any accrual method.

A: Yes, with the Diamond version employees can review their recorded time, their personal information, and request time off.

A: Yes, the program is available with SQL Server back end.

A: Yes, the program has a built in adjustment tool that allows the user to subtract given days within a category and denote the reason. For example, if Julie wanted to sell back 3 days of vacation rather than losing them or carrying those days to the next recording year, the company could buy those vacation days back.

A: A lot of attendance programs are limited in the years they allow a user to track attendance information. SoftTIME however comes with unlimited years and automated web updates that will notify the user when there is upgrade to be downloaded.

A: Yes, the Diamond version allows the employee to schedule future vacations before they happen…rather than recording those days before they happen (this way people can change their mind).

A: Yes, the program allows for employee pictures in the employee information screen and within the reports. Company logos can be added to the software in the same manner.

A: Yes, In the diamond version, all the reports are emailable, with HTML available.

A: Yes, The Diamond version allows employees to review their recorded time, their personal information, and request time off.

A: Yes! You can generate any of our SoftTIME reports in HTML format for web posting.

A: SoftTIME D/SQL utilizes a SQL Server database allowing for optimal speed for large networks including Wide Area Networks. It also allows for SQL specific functions such as database querying and running automated routines. SQL Servers utilize less network bandwidth which results in faster network speed for all applications.

A: Yes. All category icons are completely customizable allowing you to change the name, color, and even put your own pictures on the buttons.

A: Yes. You can easily export SoftTIME data to your favorite accounting system.

A: No. Once you enter the employee information into one of the Diamond modules, it will be available in any Diamond module.

A: Yes. SoftTIME includes an automated Leave Request system and Emailable reports, both of which allow you paperless implementation of the programs key features.

A: Yes, TimeKron can accept time sheet submissions from individual employees either from their own workstation or from a centralized computer. It also includes an optional email automated submission and approval process.

A: Yes, TimeKron includes a Punch Station feature that can turn any PC into a virtual Punch Clock where employees can enter in their PIN number and punch in and out just like a punch clock.

A: Yes, TimeKron T/SQL will automatically make time zone adjustments so that all records remain consistently accurate even during real time viewing.

A: Most time & attendance solutions are vulnerable to employee “Buddy Punching” or the sharing of passwords and ID badges. That is unless you use one of our biometric time recorders. Please ask one of our trained time & attendance specialists what biometric devices and options are available.

A: The TimeKron Diamond solution collects the time from wherever the data is stored. Therefore, if the data is housed on your network TimeKron Diamond will read the time from the server and subsequently any clock in & out times cannot be modified at the various workstations without proper security access.

A: TimeKron offers built-in export templates for most of the popular payroll providers (ADP, Quick Books, Peach Tree, etc.). If you use a payroll system that is not supported by one of the built-in templates, you can create your own export template to do the job for you. Creating and editing templates are very simple to do.

A: Yes! You can generate any of our TimeKRON reports in HTML format for web posting.

A: TimeKRON T/SQL utilizes a SQL Server database allowing for optimal speed for large networks including Wide Area Networks. It also allows for SQL specific functions such as database querying and running automated routines. SQL Servers utilize less network bandwidth which results in faster network speed for all applications.

A: Yes. All of your TimeKRON reports can be emailed either individually or as a batch. Batch Emailing allows you to email a group of individuals their own individual report with just a couple clicks of a button.

A: No. Once you enter the employee information into one of the Diamond modules, it will be available in any Diamond module.

A: Yes. TimeKRON currently supports off-site punching through your corporate web page (script provided), hardware punch clocks via Wide Area Network, and through the use of hardware punch clocks off network (in a remote environment).

A: Yes. TimeKRON incorporates Email Automated Time Sheet Submission and Approval and Emailable reports, both of which allow you paperless implementation of the programs key features.

A: Yes, HR Diamond Edition includes a ‘Virtual Office Assistant’ which will notify you of pending events, find missing records, and help schedule tasks. You can also create certification checklists in HR Diamond Edition.

A: Yes. You can generate any of our HR reports in HTML format for web posting.

A: HR SQL utilizes a SQL Server database allowing for optimal speed for large networks including Wide Area Networks. It also allows for SQL specific functions such as database querying and running automated routines. SQL Servers utilize less network bandwidth which results in faster network speed for all applications.

A: Yes. All of your HR reports can be emailed either individually or as a batch. Batch Emailing allows you to email a group of individuals their own individual report with just a couple clicks of a button.

A: Yes. HR Diamond Edition features a Virtual Office Assistant that can find missing records, help schedule tasks and remind you of pending events.

A: No. Once you enter the employee information into one of the Diamond modules, it will be available in any Diamond module.

A: Yes. HR features field level security.

A: Yes. All three of our Diamond programs integrate seamlessly, and all three of our SQL programs integrate seamlessly.

A: Yes. HR incorporates Emailable reports and Paperless Documentation (attaching files to employee records) to support today’s growing awareness of the importance of 'Going Green'.

A: The first time you log in, the system defaults to a User Name of "Admin", and no password is required. Just press Enter and you will be logged in to the software. At this point, you can set up individual User Names and Passwords by clicking on the Employee Information tab. Remember, the password field is case sensitive. Check your caps lock key. You can also adjust your workstation options for each individual workstation.

A: The computer does not have the FoxPro DLL files installed. These can be obtained by reinstalling the software. Make sure the data files are backed up before reinstalling.

A: Your workstation probably does not meet the minimum requirements. Make sure that no other programs are running in the background. If the problem still occurs, change the display on the video driver to a standard Super VGA display.

A: You are unable to connect to the common directory. If it is on a network, make sure you are properly connected and logged in to that network. Check your network cable. If the problem continues, give us a call, we can remote into your computer.

A: You are unable to connect to the SQL Database. This may be because your SQL Server is down or because your SQL account does not let you connect to the database. If the problem continues contact your SQL DBA.

A: The SQL DBA has restricted your use of the database (permissions) such that you cannot properly access the database in the required fashion. It has been altered into a unusable format. Have your SQL DBA run TimeKron in DB Admin mode and use the configuration tools to repair the problems.

A: Yes, just contact us at 540-721-1000.

A: Only if you allow us access. Software Techniques does not store or keep any copies of user data at any time. All data belongs strictly to the user and Software Techniques will only access data for support purposes under strict authorization by the user.

A: Turn the printer Off and On. Go to your desktop, click Start-Settings->Control Panel ->Printers. Reduce the print resolution to the next lowest level. Set up the report for printing again. Also, 2MB of printer memory is recommended.

A: This is usually caused by port 25 being blocked. Our software sends SMTP emails to the outgoing server through port 25. If port 25 is blocked or the mail server cannot process SMTP emails this function in the software will not work.

A: When importing from softTIME XP to softTIME Diamond you will point to the folder where the softTIME XP software was installed, not where the data files are located.

A: This is a network rights issue. If the data files are being stored on a network the user must have full control to the data folder.

A: Open the single user softTIME data folder. You will see 2 files that begin with EmpInfo (EmpInfo.dbf EmpInfo.cdx). Rename EmpInfo.dbf to EmpMain.dbf. Rename EmpInfo.cdx to EmpMain.cdx. Copy ALL of the files from the single user data folder to the softTIME XP Pro data folder and overwrite the existing files.

A: Open the FYI section and at the bottom of the screen click the box that says “Show scheduled recorded time”.

A: This randomly happens when closing the software with the “X” button. Always close the software using File.. Exit.

A: The upgrade must be installed to the same folder as the previous version. If not this error message will appear.

A: This usually happens after updating Microsoft Exchange. This is a known issue with Microsoft, however contact support and we can send you a fix that should take care of the problem.

A: Install softTIME on the new computer. From the old computer copy all of the files in the data folder to either a network drive, or USB thumb drive. Copy the files in the data folder from the old computer to the data folder on the new computer and overwrite the existing files.

A: The username/password setup in the COM+ object has either expired or is set to currently logged in user and no user is logged into the console.

A: Username is: Admin Password is: {blank – no password}

A: Yes, Live net-meetings are available on demand anytime during business hours by calling 540-721-1000. You can also easily schedule a live net-presentation by clicking on the registration button at the top of each webpage.

A: methods of payment include PayPal, credit cards, checks, or formal purchase orders. Full digital downloads are available with a credit card and PayPal purchases only.

A: Yes. We have a built-in Import Wizard to walk you through the steps to easily populate the program with your data. Data can be exported into Excel just as easily.

A: Yes, SoftTIME, TimeKron, and HR Diamond Editions are modular, so you can easily add-on and integrate these solutions at any time with no data reentry necessary.

A: Yes. In SoftTIME Diamond you can set the tracking mode at the employee level. You can track in days and hours modes simultaneously.

A: Yes. You can create an unlimited amount of departments and name them anything you want.

A: All Diamond Edition solutions are licensed for unlimited years and feature auto-web updates, so you will not need to re-purchase your program as your company grows.

A: Yes. We provide a comprehensive User Manual, as well as online Video Tutorials that can be accessed from any Internet connection. We also offer a Premier Annual Support agreement which allows you to call with questions anytime.

A: Yes.